The most frequently asked questions on the www.mundoapartamentos.com site. We hope you will find answers to all your questions in this section.

Reservations

Questions about how to make a reservation.

How do I reserve my apartment on line ?

Very simply by choosing your destination, then filling in your check-in date, check-out date, number of people, etc, on the reservation form. We need your coordinates (name, address, email, etc...) so that we can bill your stay online.

If, last season was registered to travel, there is no need to fill new application, as MundoApartamentos.com be put in touch with you for the Renewal of data.

If, by contrast, reaches its first ever Holiday Program or resumed its participation after a dormant period, should formalize the request, as filling may be made through this website.

This application will serve to obtain accreditation that will take you through places Program Holidays and included in the Database Registered he made on an ongoing basis until we communicate otherwise.

Once processed all applications received within the prescribed period, MundoApartamentos.com credited to as many users as there are places available, and shall, if necessary, to implement the baremación corresponding on age, date of application and travel earlier .

When you start the deadlines for submission of applications?

It envisages two deadlines for submitting applications:

To shift the months of January to August, inclusive:

• With priority in the allocation of square: January and February, until December 12, 2007.
• Months from March to August, until February 16, 2008.
• For inclusion in the appropriate order in the Waiting List of Places: Until the day May 16, 2008.

To shift the months of September through December, inclusive:

• With priority in the allocation of square: Until the day May 16, 2008.
• For inclusion in the appropriate order in the Waiting List of Places: Until the day October 31, 2008.

How reservation accommodation online?

Expect to MundoApartamentos.com contact you by phone or email to inform him of the date of the week, No reference and the name of the residence and destination that has fallen within the preferences requested by you. If everything is in line so we can make on-line charging, it needs to immediately drill of aparhotel by Quick box at the top or on the left side of our site and then perform the following steps:

• Click on "Add to Cart".
• Indicate "Qty." the number of people who live in an apartment.
• Click on "Checkout".
• If you are already a registered customer enters into your account or create a new customer if it is not registered.
• Finished the reservation process and make the payment through the secure payment service PayPal is now fast and secure way to pay. PayPal processed safely payments for MundoApartamentos.com. You can finish the payment with a few beats.

Why use PayPal?

• Pay without disclosing the details of your bank account, your debit card or your credit card to the seller.
• You only need your email address and password to make a payment.

You will then be redirected to the secure payment server where you can pay securely online. If your payment is authorized by our payment solutions provider, you will receive your rental agreement in a PDF file as well as payment confirmation by e-mail.

I do not want to pay for my stay online. Are there any payment alternatives ?

Yes, by calling the reservation center at +34 607 484 842 you can pay for your stay by bank transfer.

Is online payment secure ?

Yes, all of the steps in the payment transaction between the customer and MUNDOAPARTAMENTOS are completely encrypted and protected (through our partner PAYPAL). The protocol we use is SSL combined with credit card e-payment. This means that any information regarding the order or the credit/debit card number does not circulate openly on the internet. Thus, no one has access to our customers credit/debit card information, neither electronically nor in printed form. The risk of your credit/debit card number being pirated during a transaction on an internet site using PAYPAL is non-existent.

Can I make my booking directly with the reservation center ?

Yes, all you have to do is call +34 607 484 842.

Part of my stay is during the low season and another during the high season. How will the rate be calculated ?

The rate will take into account the length of stay during the low season, as well that during the high season.

Which methods of payment does Mundoapartamentos accept ?

credit/debit cards, bank transfers ...

Check-in/Arrival

Questions about checking into the residence

How do I pick up the apartment keys ?

For Aparthotels: At the hospitality office if you arrive during opening hours. If you come before or after opening hours, you must notify the reservation center or the residence so that they can give you the access codes (to open doors) and open the safe where the keys are kept, or directly to the apartment for some residences. Some aparthotels reception is open 24 hours a day.

Do the residences have entry codes, and if yes, where do I get the number when I arrive ?

At the aparthotels reception, in the hospitality office.

Is reception open 24 hours a day ?

Some aparthotels not open 24 hours a day and have their opening hours posted on the internet site or at the residence. It is important to check the opening hours to make sure you arrive during that period. If that is not possible, please notify the residence so they can give you the procedure to follow and the access codes.

Services at the residence

Questions about the services (included in the rate or sold separately) available at the residence

Which services are included in the price of my stay at aparthotel ?

Linens are provided (sheets, towels), weekly maid service with linen change, beds are made when you arrive, toiletries (soap, shampoo), dishes, free high speed internet connection (some aparthotels) (specified in the fact sheet).

Which services are not included in the price of my Mundoapartamentos aparthotel, and cost extra ?

Extra maid service (daily cleaning : bed made, dustbins emptied, bathroom cleaned and dried, towels changed / extra cleaning : linen change, floors and furniture vacuumed, cleaned, and dusted in each room, bathroom and toilet desinfection, dustbins emptied / full cleaning : full cleaning of the studio or apartment), breakfast (every day except Sundays and public holidays), parking, telephone calls...

the aparthotels have high speed internet connections ?

Yes, in some aparthotels (please check in the "for further information" section of each aparthotel).

Staying in an aparthotel

Questions about features of Mundoapartamentos accommodations

Is it possible to rent an apartment for a year or more ?

No.

Are pets allowed in the aparthotels ?

Yes, some aparthotels pets, for which they must pay a surcharge. Contact us in making its request for space.

Are sheets and towels provided ?

Yes and they are changed once a week.

Is breakfast included in the price of my stay, or is it extra ?

No, breakfast is extra unless there is a specific agreement.

What time can you have breakfast ?

Starting at 7, unless stated otherwise at the residence.

Which appliances are available in the kitchenette ?

The kitchenette has a microwave, a refrigerator, a hot plate and all the common kitchen utensils (frying pan, pots, silverware...).

Is parking included in the price ? Is it outside or inside the residence ?

Parking is extra. The rate is available on the internet site. In general parking is inside; this is specified on each aparthotels fact sheet.

Is maid service daily or weekly ? Is it included in the price ?

Weekly maid service is included in the price.

What should I do in case of accidental damage to my suite ?

Notify the hospitality office or reception as soon as possible.

Check-out

Questions about checking out.

How do I give back the apartment keys ?

At reception when you leave. If your check-out occurs outside of office hours in a aparthotel, it is essential that you notify reception or the hospitality office in advance.

Can I postpone my departure date (extend my stay) once I am already staying at the aparthotel ?

Yes, if you notify the team and if there are suites available.

Cancellation Policy

Questions about how to cancel your reservation

How do I cancel a pre-paid reservation ?

You can cancel your reservation according to the general conditions of use by calling the reservation center and confirming the cancellation in writing (fax, letter, or e-mail).

Miscellaneous

General questions

What is an aparthotel ?

As the combination of the two words « apartment » and « hotel » suggests, an aparthotel is an establishment that does not rent rooms, but fully equipped studio, one bedroom, or two bedroom suites with hotel-type services either included in the rate, or extra.

Do you offer progressively lower rates for longer stays ?

Yes, rates go down the longer you stay. We have different rates for the following lengths of stay: 7 nights, 28 nights, and 90 nights or more.

How can I take advantage of the corporate rates offered by Mundoapartamentos ?

Calling the reservation center at +34 607 484 842.

Is there a hotel tax and if so, how much is it ?

Some residences have to charge a hotel tax, which is collected by the town or city.

Do you offer a car rental service directly at the residence ?

Not at the moment, but Mundoapartamentos guests can take advantage of special rates at Rumbo. We are currently considering a project with this partner.